Domestic USA Shipping
Shipping should not take a long time. We understand the importance of getting your items quickly, so we make every effort to process your order ASAP. Generally speaking, "ASAP" means in-stock orders ship the same day when received before 1400 EDT. Occasionally, we have days where we have to ship large orders to our government or enterprise customers. On those days, it is possible that some orders received before 1400 EDT that day will ship the next shipping day. We ship six days per week from our Sterling, VA Headquarters.
We strongly encourage all of our customers to select FedEx as their shipping method. Right now, USPS has been experiencing delays of two to three weeks on average and sometimes longer. We have a very strong partnership with FedEx that will allow us greater access to assist you should there be an issue with your shipment.
Second, yes, we ship all over the world, everyday!
In shipping orders all over the world, we've learned a few tips and tricks for the best ways to ship things to just about anywhere internationally. So, we thought we'd assemble them here in an effort to help you get what you need as quickly as possible with minimal headache and minimal cost.
U.S. Allies: we will ship any order to all of the United States of America. All U.S. Allies enjoy full privileges under our Direct Pricing Program for Military, Law Enforcement and First Responders.
China (PRC), Iran, North Korea: we will not ship orders to these countries (including any and all SARs and SEZs) or any country where legally prohibited by the United States Department of State under any circumstance.
Taiwan (ROC): We will ship orders to Taiwan (ROC).
Russia: Use USPS only. FedEx shipments to Russia will be returned to sender. We reserve the right to not ship to Russia at our sole discretion. If your order is rejected, you will receive a full refund.
USPS First Class International: Cheapest method but delivery time varies wildly. As such, we DO NOT recommend USPS First Class International. We simply offer it so you have the power to choose what is best for your budget and your specific situation. If you need something quickly and reliably with door to door tracking, we suggest FedEx. We have excellent rates on International Priority for orders under 5 lbs, and they arrive most places worldwide in less than 5 days.
Customs/Duties: We now offer Delivery Duty Paid (DDP) service to our friends in Canada, France, Germany, South Korea and the United Kingdom. Most countries charge customs and duties to have product imported. Be sure to provide your phone number for your local customs office to contact you for payment. We have no control over the Customs/Duties charged on import orders by other countries and apologize for any inconvenience this may cause you ahead of time. In select countries, we do offer streamlined DDP (prepaid customs) service.
Special Considerations: International Shipments invariably will travel a long way to get to you. While we take great care in packing your order, we always recommend minimizing the time in transit (quickest shipping method) to have the least chance of an issue on the way. In addition, we reserve the right to cancel and refund any order attempting to use a Freight Forwarding service designed to circumvent these restrictions.
Domestic P.O. Boxes: FedEx and UPS cannot ship to P.O. Boxes, so if you have to ship to a P.O. Box, you must select USPS. If you put a P.O. Box in the Shipping Address and select FedEx or UPS, we’ll change the service to USPS automatically because that is the only way the order can be delivered to a P.O. Box.
We hope this is helpful, but should you find you still have questions about your International order, give us a call during business hours (0800-1800 EDT, M-F) at 703.755.0724 or email us 24/7/365 by click here. If we have an internet connection and are awake, we always respond in less than 24 hours and we typically respond much sooner.