IceAge Insights: Business — shipping RSS

Can I make changes to my order once it is placed? Address changes, wrong item ordered, etc.

What if I need to make a change to my order after I pay? Since we pride ourselves on getting your order out the door quickly, act fast - most changes to your order like adding, subtracting, or substituting items can only be done by us before the order is shipped. Once an order has shipped, changes must be done with your selected shipping vendor, and additional charges will apply. We ship most packages (and highly recommend) FedEx, but do offer UPS and USPS. Use the links below to make changes to your shipment destination with the shipping provider you selected when you checked out. If you are not sure, click on your order's tracking link in your shipment confirmation email. FedEx Delivery...

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Why did I receive a partial refund for my order right after it shipped?

Introducing Automatic Shipping Optimization by Qore Performance (ASO). ASO is a unique program created by our Operations Team to optimize the shipping methods for every order after it is placed and before it goes out the door. Sometimes, we find ways to save our customers money based on a wide range of factors like actual shipping weight, specific product combos fitting into different boxes or sometimes changing service types if a less expensive service has the same delivery time (we never compromise delivery time). We know that every delivery situation is unique, so we don't change carriers, we just modify the service type if it will help our customer. If we find a way to save money without compromising shipping...

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