Forever Warranty


Hard Goods (IcePlate, IcePlate Curve, IceCap, IceCase, etc.) 
"Forever IcePlate" is our individual customer warranty. We've got your back. Our ongoing mission is to make great products for you and we stand behind them 100%. You have placed your trust in us and we take that trust seriously. Our job is ALWAYS helping you #StayFrosty, and Forever IcePlate does this while also making it easy to keep your kit fresh.

IcePlate is fully warrantied against all manufacturer defects; if you notice any upon receipt, send us a photo or video and and we will repair or replace your IcePlate at our expense.

 

 Individual Customers Business Customers
0-60 days from purchase : If IcePlate breaks in any way under normal use (ie not dropped or otherwise incorrectly handled) and in original purchased configuration (unmodified in any way) we will replace it at our expense.
0-60 days from purchase : If IcePlate breaks in any way under normal use (ie not dropped or otherwise incorrectly handled) and in original purchased configuration (unmodified in any way) we will replace it at our expense.
60-365 days from purchase : If IcePlate breaks under normal use (ie not dropped or otherwise incorrectly handled) and in original purchased configuration (not modified in any way) we will replace or repair it (at discretion of our technicians) at no charge! Shipping costs (both ways) are the responsibility of you, the customer.
60-180 days from purchase : If IcePlate breaks under normal use (ie not dropped or otherwise incorrectly handled) and in original purchased configuration (not modified in any way) we will replace or repair it (at discretion of our technicians) at no charge! Shipping costs (both ways) are the responsibility of you, the customer.
Beyond 1 year : You can purchase a replacement IcePlate of the same generation (subject to availability) at a 50% discount in exchange for sending your broken IcePlate back to Qore Performance. If the same generation IcePlate is not available, you can exchange your broken IcePlate to purchase a more recent generation IcePlate at a 25% discount.
Beyond 180 days : You can purchase a replacement IcePlate of the same generation (subject to availability) at a 50% discount in exchange for sending your broken IcePlate back to Qore Performance. If the same generation IcePlate is not available, you can exchange your broken IcePlate to purchase a more recent generation IcePlate at a 25% discount.

 

Soft Goods (IMS Flex, ICE, HiVis StayFrosty Vest, etc.)

0-365 days from purchase: all Soft Goods are all protected by a limited warranty during this time, which means that if you have any issues in your first year, we’ll fix or replace it with a product of the same model generation. This excludes normal wear and tear.

Beyond one year: you can purchase a replacement of the same generation (subject to availability) at a 25% discount in exchange for sending your original product back to Qore Performance. If the same generation product is not available, you can exchange your existing product to purchase a more recent generation of the same product at a 20% discount. This excludes normal wear and tear.

Be aware that the customer is responsible for any and all return shipping charges. This applies to the original purchaser and is non-transferrable.

If you have any questions about our warranty policy, please call, chat, or email us!

IMPORTANT NOTE: The hose is permanently attached to the IcePlate and as such, modification of any kind and/or any attempt to remove, modify or tamper with the hose and/or hose/IcePlate interface will void the warranty. Handling IcePlate by the hose while frozen is strongly discouraged.

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