Forever Warranty


Hard Goods (IcePlate Classic, IcePlate Curve, IceCap, IceCase, etc.) 
"Forever IcePlate" is our individual customer warranty. We've got your back. Our ongoing mission is to make great products for you and we stand behind them 100%. You have placed your trust in us and we take that trust seriously. Our job is ALWAYS helping you #StayFrosty, and Forever IcePlate does this while also making it easy to keep your kit fresh. The Forever Warranty does not apply to any Seconds product and is valid for retail price purchases only It does not apply to any non-MSRP purchase.

Hard Goods are fully warrantied against all manufacturer defects; if you notice any upon receipt, send us a photo or video and and we will repair or replace your product at our expense.

 Individual Customers Business Customers
0-60 days from purchase : If your Hard Good breaks in any way under normal use (ie not dropped or otherwise incorrectly handled) and in original purchased configuration (unmodified in any way) we will replace it at our expense.
0-60 days from purchase : If your Hard Good breaks in any way under normal use (ie not dropped or otherwise incorrectly handled) and in original purchased configuration (unmodified in any way) we will replace it at our expense.
60-365 days from purchase : If your Hard Good breaks under normal use (ie not dropped or otherwise incorrectly handled) and in original purchased configuration (not modified in any way) we will replace or repair it (at discretion of our technicians) at no charge! Shipping costs (both ways) are the responsibility of you, the customer.
60-180 days from purchase : If your Hard Good breaks under normal use (ie not dropped or otherwise incorrectly handled) and in original purchased configuration (not modified in any way) we will replace or repair it (at discretion of our technicians) at no charge! Shipping costs (both ways) are the responsibility of you, the customer.
Beyond 1 year : You can purchase a replacement Hard Good of the same generation (subject to availability) at a 50% discount in exchange for sending your broken Hard Good back to Qore Performance. If the same generation IcePlate is not available, you can exchange your broken Hard Good to purchase a more recent generation of your Hard Good at a 25% discount.
Beyond 180 days : You can purchase a replacement Hard Good of the same generation (subject to availability) at a 50% discount in exchange for sending your broken IcePlate back to Qore Performance. If the same generation IcePlate is not available, you can exchange your broken Hard Good to purchase a more recent generation of your Hard Good at a 25% discount.

Soft Goods (IcePlate Sleeve, IcePlate EXO, IceVest HiVis, IceShield Plus, etc.)

0-365 days from purchase: all Soft Goods are all protected by a limited warranty against manufacturing defects only during this time, which means that if you have any issues in your first year, we’ll fix or replace it with a product of the same model generation. This excludes normal wear and tear.

Beyond one year: you can purchase a replacement of the same generation (subject to availability) at a 25% discount in exchange for sending your original product back to Qore Performance. If the same generation product is not available, you can exchange your existing product to purchase a more recent generation of the same product at a 20% discount. This excludes normal wear and tear.

Be aware that the customer is responsible for any and all return shipping charges. This applies to the original purchaser and is non-transferrable.

If you have any questions about our warranty policy, please call, chat, or email us!

Returns:

If you are not 100% satisfied with your purchase, you can return your order to us for a refund.

  • You can return your purchase for up to 60 days from the purchase date.
  • Products must be in the condition you received them and in the original box and/or packaging.
  • Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 60-day return policy, all returns will need to be received and processed by our warehouse within 60 days of purchase.
  • To initiate your return, click here to email us with your order number and we’ll get you taken care of ASAP.

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