IceAge Insights: Safety & Drive Thru — HiVis StayFrosty Vest RSS



7 Ways to Keep Drive-Thru Workers Safe and Cool this Summer

Imagine it’s the middle of July. It’s close to 95 degrees and the humidity is close to 80%.  You have been standing outside in the Florida sun for 30 minutes. Sweat is dripping down your back. You have a smile on your face as you squint your eyes in the bright sun. Sound miserable? Chick-fil-A team members endure these conditions all summer long in an effort to provide outstanding service to drive-thru customers. Chick-fil-A prides itself on serving great food at great speeds with top notch customer interactions. Chick-fil-A also takes pride in the high level of care they give to their team members. In the summer heat, team members understandably try to avoid with the utmost gusto taking drive-thru shifts....

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7 Steps for Restaurant Drive Thru Conversion: Part 2 - Limit Options

Coronavirus is here, and we are here to help you turn your retail business into a drive thru powerhouse. Part One of the series focused on taking inventory, which you can read here. Now let's talk about a critical part of getting off the ground quickly: deciding what to sell. This is part of the series “Surviving Coronavirus: Seven Steps your Retail Business or Restaurant Can Take to Succeed”  Limit Options: Simplicity is key. Whether you are operating a food establishment or a retail business, limiting options for your customers at the start is essential to getting off the ground quickly. This will maximize safety, keep your customers comfortable, and help you build a great foundation. Whether it is supply chain constraints or order assembly bottlenecks,...

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7 Warming Solutions for Drive-Thru Employees

I not only know, but also love the fast food drive-thru business. Before joining Qore Performance, I worked with Chick-fil-A for over 9 years.  My work with them started at the age of 14 at the front counters, and by 18 I was promoted to Director of Operations.  The cornerstone of Chick-fil-A’s business model is a dedication to customer service.  In order to improve the customer experience and keep drive-thru times down, Chick-fil-A is constantly increasing the number of employees working outside.   More and more, you now see team members walking from car to car with tablets in hand, taking orders and even accepting payments.  This new drive-thru system works great when it is 70 degrees F and partly...

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