If you can add an item to your cart, it is in-stock and shipping!
Shipping should not take a long time. We understand the importance of getting your items quickly, so we make every effort to process your order ASAP. We ship six days per week from our Sterling, VA Headquarters.
Generally speaking, in-stock orders ship the same day when received before 1400 EDT Monday-Saturday. Orders received after 1400 EDT on a Saturday will ship the following business day. FedEx is the fastest and most reliable way to get your order from us.
Generally speaking, in-stock orders ship within 24 hours Monday-Saturday. Orders received after 1400 EDT on a Saturday will ship the following business day.
Occasionally, we have days where we have to ship large orders to our government and enterprise customers or we have an order that requires additional verification/follow-up on our end (incorrect or incomplete shipping addresses are the most common causes, especially with APO/FPO addresses). On those days and in those instances, it is possible that some orders received before 1400 EDT that day will ship the next shipping day or after we make contact with you. Please keep a close eye on your inbox until your order is received.
We absolutely ship to any APO/FPO address everyday. Please be sure to select USPS as your carrier during checkout as the Postal Service is the only carrier that can ship to APO/FPO addresses.
International Shipping and Distributors:
Click here to find an international distributor in your country.
For international orders, we recommend our FedEx DDP service for maximum convenience and unbelievable speed.
Shipping Costs, Import Duties, Taxes:
We have no control over what carriers charge to ship packages and what sovereign governments levy as taxes and/or import duties. The shipping charges and/or duties/taxes (if applicable) displayed in your cart during checkout represent the most cost-effective options available in the market at that time. Unfortunately, we do not have any ability to change them or influence them as these costs are 100% controlled by the carriers and host nation governments. Last, but certainly not least, we will not modify declared customs values for anyone under any circumstance. It is illegal and you need to take that issue up with your own government, not us.
In shipping orders all over the world, we've learned a few tips and tricks for the best ways to ship things to just about anywhere internationally. So, we thought we'd assemble them here in an effort to help you get what you need as quickly as possible with minimal headache and minimal cost.
We now offer Delivery Duty Paid (DDP) service to our friends in Canada, France, Germany, South Korea, United Kingdom, Switzerland, Czechia, Estonia, Latvia, Lithuania, Poland. Most countries charge customs and duties to have product imported. Be sure to provide your phone number for your local customs office to contact you for payment. We have no control over the Customs/Duties charged on import orders by other countries and apologize for any inconvenience this may cause you ahead of time. In select countries, we do offer streamlined DDP (prepaid customs) service.
International Shipments invariably will travel a long way to get to you. While we take great care in packing your order, we always recommend minimizing the time in transit (quickest shipping method) to have the least chance of an issue on the way. In addition, we reserve the right to cancel and refund any order attempting to use a Freight Forwarding service designed to circumvent these restrictions. Orders placed to Freight Forwarding services will be held for verification and may be charged a 15% Administration Fee.
Returns and Exchanges
If you are not 100% satisfied with your purchase, we will gladly accept returns for a refund or exchange.
As a customer of ours, you likely know better than most that unsavory characters are just part of life. As such, we've had to write this "fine print" to make sure a few bad apples don't ruin things for everyone:
All orders (Domestic and International) that are placed and then cancelled prior to shipment are subject to a Cancellation Fee equal to the transaction fees imposed on Qore Performance® by e-commerce platforms, credit card companies, payment processors, shippers, and any other service provider involved in the transaction who charge us, but do not refund us in the event of a cancelled order. This Cancellation Fee only covers our costs. We do not make any net profit off of this fee. It simply prevents us from losing money on cancelled transactions.
We hope this is helpful, but should you find you still have questions about your International order, give us a call during business hours (0800-1800 EDT, M-F) at 703.755.0724 or email us 24/7/365 by click here. If we have an internet connection and are awake, we always respond in less than 24 hours and we typically respond much sooner.