shipping ·
37 comments
·
How to Resolve Shipping Problems with Online Shopping Orders, find order confirmation emails, and How to Get Your Package ASAP
Three of the most common questions/statements we see from customers about their orders are:
"I didn't receive my order, but it shows delivered."
"I didn't receive an order confirmation email."
"The tracking links in my confirmation email don't work."
In this article, we will show you how to quickly resolve each issue.
Q: "I didn't receive my order, but it shows delivered."
A: With online shopping hitting new records every year and more than 80% of the U.S. population shopping online, the fact that we receive any of our orders on time and without any issue is incredible. The U.S. Postal Service handles 500 million parcels every day. More than two billion people shop online around the world every year. With those numbers, present day shipping and logistics is a wonder of the world. It is a modern marvel.
Despite all of the advancements in tracking, logistics, and final mile delivery networks, sometimes we have issues with our deliveries. Here are a few tips to help you track down your missing online order:
1. Give it 24 hours, especially if you selected USPS. Somehow, beyond our understanding, USPS deliveries magically appear after customers contact us. This almost always happens within 24 hours. We have no idea why, but it does.
2. USPS guidance to us is to recommend that you check with your local post office if #1 doesn’t happen for additional assistance.
3. Unfortunately, the data feed you are viewing when clicking on your tracking number in your shipping confirmation email, is the exact same one we see (and just about every other e-commerce store except Amazon) and comes directly from USPS. Here at Qore Performance, we have a special relationship with FedEx that gives us additional capabilities to help you resolve your issue quickly. We don’t have any additional insight or control with USPS. Click here for more details from the Shipping section on our website. Here are some links to additional shipping information and our relationship with FedEx:
If the above options are exhausted without a change in status, then email us with your order number and we can file an insurance claim on your behalf and get a replacement shipment out to you ASAP. We’ll need the info provided to you by your post office for the insurance claim if you selected USPS, so please make sure you save or document whatever they tell you if your package doesn’t turn up at the post office. If you shipped via FedEx, we simply need your order number and a brief account of the checks you performed so FedEx knows those avenues have been pursued.
Q: "I didn't receive an order confirmation email."
A: Easy. Just check your SPAM folder. It is in there.
Q: "The tracking links in my confirmation email don't work."
A: Also easy. We mostly see this issue at our large enterprise customers where IT sets SPAM filters to pretty aggressive standards. Usually, this disables links from unknown sources (which we always are on your first order). You'll need to contact IT on the SPAM filter settings, but in the meantime, just copy and paste your tracking number into your search engine.
Q: "I have another issue not listed in this article."
A: No problem! Just follow the instructions above for the quickest response and we'll get you squared away ASAP. Commenting below is fine, but we only check comments every two to three weeks (we don't get a ton of comments and our version of Shopify does not have an email alert system for new blog comments).
I’d like to purchase an iPad Heating Case with Wrist Strap for a client of mine to test.
The client works in the cold chain at -20 degrees Celsius.
Is your case suitable? How long does the battery last with your case when working in the cold storage room at -20 degrees Celsius?
The iPad model is an eighth-generation one.
He has other newer iPads; we’d like to try this one and see if the case protects the iPad well enough to allow him to work on it for a few hours.
Best regards
Hi Cody,
Try as we might, we don’t have a specific ETA on when existing products will restock due to record enterprise and government order volume this year. However, all of our new product drops and restock alerts go exclusively to our LaunchPad and restock notification email subs as soon as they are ready. Details can be found in the RESTOCK link in the footer of our website.
Every product page has a “Notify When Back In Stock” floating button and pop-up where you can sign up to get an email when that specific product is in stock and ready to ship.
Once we clear our enterprise and government order backlog, restocks will occur 2-5 times per week, every week, but they have been selling out in a matter of hours, so definitely make sure you sign up!
#StayFrosty
Qore Performance Customer Support Team
Looking to purchase a couple of your items that have been out of stock for quite some time. Just curious as to when you may expect to have additional inventory?
Hi Christian,
We have something in the works. Stay tuned!
#StayFrosty
Qore Performance Customer Support Team
Good afternoon!
I see that qore doesn’t offer side plate carriers :(
Do you guys know which side plate carriers are compatible with the AXL Cummberbund ? Thanks :)
Leave a comment