Where should my business be located?

Where should my business be located?

Geography is destiny. This is as true in business as it is in geopolitics and economics. Based on our experiences starting Qore Performance, I've assembled this list of some of the most important things to consider when it comes to where to locate your business. This list is not designed to be exhaustive, but rather get you thinking in the correct direction and asking yourself the right questions to help get you on the path to success, at least geographically.

Where should my business be located?

1. Geographic fit

This is the business headquarters version of what MBA-types refer to as "Product/Market Fit." The basic question is: "How well does your business fit the local geography?" For example, it would probably be unwise to locate a surfboard company in Sparks, NV or a snowboard company in Miami, FL.

At first glance, it might appear that Qore Performance should be located in Phoenix, Dallas, Fayetteville or Twentynine Palms because all of these cities either have long, intense hot seasons, are adjacent to large military installations or have thriving business communities. However, that assessment would not be entirely accurate. While our flagship product, IcePlate Curve, is mostly known for hot weather performance enhancement and environmental inoculation, it is also incredibly useful in cold weather. Our IceVents ventilated padding for plate carriers and duty belts are also year-round products which need testing in both extreme hot and cold weather as well as arid and humid climates. IceShield Plus, our plate carrier hand warmer with a Level IIIA soft armor insert, also needs extreme cold weather for ongoing development. The adaptability of our IceAge Ecosystem means that we need a climates that gives us four distinct seasons. As it turns out, Virginia is an excellent climate for us. With hot, intense and humid summers, Virginia gives us great testing environments for our IcePlate and our IceCase line of cooling/heating iPad Cases. Our winters are cold and windy, creating ideal development environments for our IceShield and TCCC Base Layers. With the Appalachian Trail just a short drive from our office, we have ample testing grounds for our IcePack lines of duty/outdoor/EDC backpacks.

Geography is an important consideration for your business. Make sure you consider geography for where you are today and how it fits into your vision for the future of your business. 

2. Talent pool

When you are first starting your new business, the thought of building out a 10-20 person team, let alone 500+, over time can feel overwhelming. While it is impossible to know when you'll need to start hiring with any frequency as your business scales, you need to plan on being successful. As such, you need to think about the long term viability of a local talent pool. For example, if you are design focused business, you will want to have ready access to design talent. Think about places like Los Angeles, Orange County, Savannah, Austin and New York. If your business is heavy in manufacturing, you'll want to think about things like trade schools (far more valuable than four-year colleges and universities in today's skills-based economy), strong community college programs and the presence of other large manufacturers nearby who will produce alumni talent pools and spin-off/ancillary industries which may support your business and/or your supply chain. 

In Virginia, we have the benefit of close (in recruiting terms) proximity to a theoretically incredible array of four-year schools. Unfortunately, most students coming out of four year schools today are not well prepared for the modern workforce. This is especially true for a technology-heavy design and manufacturing company like us. I've conducted almost 100 interviews in 2020 alone, so my sample set is adequate. We have found that graduates of modern four-year colleges and universities have zero competitive advantages over their non-college educated peers who have spent their time acquiring valuable skills like Adobe Creative Suite, Fusion360, video production, CNC Machining, tool construction, fabrication, etc.

While our location in Virginia has been great for hiring veterans and some of our skills positions, it has been difficult for us when it comes to recruiting design and marketing talent. Virginia is not at the top of the list for most creative types without a military or law enforcement background. 

Unfortunately, my own alma mater (George Washington University), Georgetown, UVA and George Mason (to name a few) have not yielded great results for our company. Other schools like Virginia Commonwealth University have been a huge time suck with a terrible faculty and students who come to interviews unprepared. Our recruiting focus going forward is going to be on graduates of online high school academies and local high schools around Loudoun County with technology-centric skills. 

3. Cost of living

This sounds cliche, but it is important for you and your company as you build out your team. You'll want to look at some basics: housing prices (apartment rental and single family), energy (gas, electricity, renewable), car insurance, home insurance, property taxes, state income taxes, sales tax, public transportation and food to name just a few. You don't need to do an exhaustive analysis, but all of the factors listed here are easy to check and take about 30 minutes or less per city. 

Loudoun County presents an incredibly competitive package in terms of cost of living for a startup or new business. Our property taxes are not low like they can be in some states like West Virginia, Tennessee and South Carolina, but they aren't high either like they are in New York, Illinois and Texas. Our sales taxes are among the lowest in the nation. Our housing prices, while higher than places like North Carolina, Texas, Arizona and Tennessee, are lower than places like California and New York. Utilities and gas in Virginia are also reasonable and very affordable. Overall, Virginia scores well in terms of cost of living in every area except housing, personal property taxes (the dreaded "car tax") and food.

4. State and Municipal Environment

BLUF: avoid places like Fairfax County, Arlington County. Avoid anything in the following states: California, New York, New Jersey, Illinois, Maryland, Washington D.C. You want to look for places like Loudoun County, Dallas, Phoenix, Mesa, Tempe, San Antonio, Knoxville, and Jacksonville.

The regulatory environment in places like Fairfax County is oppressive. From the Fire Marshal to building permits, Fairfax County is one of the most adversarial municipal regulatory environments I've encountered in my career...and I spent the first 10 years of my career in California!

Loudoun County is an excellent place to start a new business. With a pro-business disposition, Loudoun County's Economic Development Authority is forward-thinking and genuine. They take a real interest in helping your new business succeed. They assign representatives to your company who actually check-in on you with regular, scheduled calls and visits. I only wish we had moved to Loudoun County sooner!

5.  Transportation

It is important to match the transportation strengths of your local area with the type of company you want to build. A quick Google search will reveal some basic statistics on the amount of time people spend in traffic in any given city or Metropolitan Statistical Area (MSA). Time in traffic is not the only important consideration. Pick a place that has transportation that matches the type of company you are. For example, if you are an outdoors-focused company like Qore Performance, you'll want to pick a place that makes it easy to drive, hike, run or ride a bike to the office. This is most important for your team members and least important for your Co-Founders/CEO. If you are starting a business that is a better fit for urban/city dweller types, then you'll want to pick a place with good public transportation. An ideal business location also has few if any toll roads and multiple routes to the same destinations to serve as congestion alternatives.

Light rail can be important if you have a particular city pairing with unusually high utilization like any combination of Washington D.C.-Philadelphia-New York or San Diego-Los Angeles.

Airports are also incredibly important if you are running a business that is national or international. The importance of a great airport cannot be overstated if your business is more than regional in reach. If you do most of your business internationally, then you'll want to be close to a major international hub with nonstop service to the destinations that are most important for your business.  IAD, ATL, LAX, SFO, SEA, DFW, IAH, MIA are all great options. In other cases, your business might have regional flight needs like say Bentonville, AR or Huntsville, AL. In this case, close proximity to regional airports like DCA, AUS or BNA is important. Also consider the frequency with which you fly for your office location as airport transfer/parking costs can add up quickly in both dollars and hours.

6. Customer proximity

I probably should have listed customer proximity as number one on this list and number six. It is that important. Our location in Sterling, VA has allowed us to quickly seize on opportunities to be interviewed on NPR's "How I Built This" podcast with Guy Raz, present at the White House, State Department, US Secret Service, Customs and Border Protection and Marine Corps Base Quantico. We could not have jumped at these opportunities the way we were able if not for the fact that we could drive to each of these meetings in less than 45 minutes. Additionally, we are just a half-day drive (important in the era of COVID-19) or quick flight to our top commercial customers in Charlotte and Atlanta. 

7. Infrastructure

Fiber optic internet and utility grid integrity/reliability are vitally important in today's world, but often overlooked. Check out who provides internet service to your locations and do a thorough check of their customer service ratings and product offerings. This is one area where an ounce of prevention is worth a pound of cure. 

Hopefully this business location checklist helps you to find the right municipality for your startup or new business venture. We'd love to hear what went into your decision and why in the comments below!


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