Do you love people? Do you love making people happy and bringing joy to their lives by helping to create amazing experiences for them? This is a unique and exciting opportunity to join a team directly impacting the frontlines of American Security and American Prosperity. We design, engineer, and manufacture cooling and heating solutions for Military, Law Enforcement, First Responders and Safety Professionals who wear PPE (Personal Protective Equipment). Our products are used by members of every branch of the US Military, Allied militaries, hundreds of domestic and international law enforcement agencies, and dozens of Fortune 500 companies. Advancement opportunities are available.
At Qore Performance®, we maintain a high energy, fast paced, and constantly changing work environment. We are searching for a hands-on, meticulous, efficient, people-loving, extroverted individuals to manage our customer service experiences and practices as we scale. Our customer-service is the heartbeat of our brand. It enjoys a best-in-class reputation in the market, but we can always do better. Our Customer Service Specialists are not only expected to maintain this extremely high customer service standard, but to look for ways to improve it all the time. Customer Service Specialists are part of the frontline of our Marketing and Branding efforts.
By running and optimizing our Customer Service processes and experiences, our Customer Service Specialist will enable the rest of the team to focus on expansion and growth while creating great memories for our customers. This is a mission-critical full time position that will report directly to the Marketing Manager who reports to the CEO. Responsibilities will include staffing LiveChat, answering inbound customer service calls, answering customer emails, and coordinating company responses to customer needs with Sales and Operations. Customer Service Specialists are empowered to solve customer service issues in a single communication using a wide variety of tools at their disposal. Responsibilities will include establishing and prosecuting processes as follows:
- Staff LiveChat
- Staff company email
- Staff company phone lines
- Create amazing, memorable customer experiences
- Coordinate customer experiences with Marketing, Sales and Operations
- Other duties as assigned.
Big advantage if you have them:
- Background any of the following: in Military, Law Enforcement, Firefighter (Urban or Wildland), First Responder/EMT, SAR/CSAR, Backpacking/Hiking, Mountaineering/Climbing, Outdoors, Travel, Food Service, Consumer Electronics, Crossfit, Running/Marathons, Combative's/D-TAC
Click here to learn more about our recruiting process and working at Qore Performance®!
Work location: Sterling, VA