Shipping policy

Shipping

If you can add an item to your cart, it is in stock and shipping within 24-48 business hours.

Click here if you have issues receiving your order, resolving tracking information, or other logistics issues.

Damaged, Lost, or Stolen Orders?

FedEx shipping claims

You’ll need to file a claim directly with FedEx.

  • Create a FedEx account and start your claim here.
  • Typical resolution: 5–10 business days.

USPS shipping claims

You’ll need to file a claim directly with USPS.

  • Create a USPS account and start your claim here.
  • Typical resolution: 5–15 business days.

Please follow the carrier’s claim instructions. If you need help understanding the guidance, please contact us for assistance.

Return To Sender
If an order is returned to Qore Performance, Inc. due to incorrect information provided during checkout, a Customer Support Representative will contact you upon receipt in our warehouse with a reshipment invoice. Payment must be received within 72 hours, or we may refund the order, deducting any transaction/handling fees, and return the product to stocking inventory to make it available for sale again. If the return is due to our error, we will reship at no cost.

FedEx
Generally speaking, in-stock orders ship the same day when received before 1200 ET, Monday through Friday. Orders received after 1200 ET will ship the following business day. FedEx is the fastest and most reliable way to receive your order from us.

USPS (current as of November 2025)
Generally speaking, in-stock orders ship within 48 hours, Monday through Friday. Orders received after 1200 ET will ship the following business day. We strongly encourage all customers to use USPS only if necessary (USPS is only on our website for APO/FPO/DPO customer use), as they continue to have delivery issues that started in 2020 and still need to be solved. As such, For USPS shipments, Qore Performance, Inc. is not responsible for shipment issues. Once your order leaves our building, USPS requires you to work with them directly; we cannot assist with the shipment at that stage.

Occasionally, we have days when we have to ship large orders to our government and enterprise customers or an order that requires additional verification/follow-up on our end (incorrect or incomplete shipping addresses are the most common cause, especially with APO/FPO addresses). On those days and in those instances, some orders received before 1200 ET will ship the next shipping day or after we contact you. Please keep a close eye on your inbox until your order is received.

Shipping schedule: our team is closed on the following days:

  • Weekends
  • February (Presidents Day)
  • May (Memorial Day)
  • July 3, 4 (Independence Day)
  • September (Labor Day)
  • November (one day before and one day after Thanksgiving Day)
  • December (Christmas Eve through New Year Day/Week end)

Orders can be placed 24/7/365.

We strongly encourage all of our customers to select FedEx as their shipping method. As of November 2025, USPS is still experiencing delays of one to three weeks on average, sometimes longer. Additionally, we've seen a significantly higher rate of lost and/or damaged deliveries from USPS compared to any other carrier.

APO/FPO:
We ship to any APO/FPO address every day. Please select USPS as your carrier during checkout, as the Postal Service is the only carrier that can ship to APO/FPO addresses. We offer USPS to serve APO/FPO/DPO customers. Please review the USPS delivery guidance above when planning your order.

International Shipping and Distributors:
Click here to find an international distributor in your country. We recommend selecting the fastest international FedEx shipping option your budget will allow, as this maximizes the chances of you getting your product in perfect condition with little or no complications.

International Shipping Costs, Import Duties, Taxes:
Shipping rates and taxes are set by carriers and governments; we cannot change them. Your checkout total covers shipping only and **does not** include import duties or taxes.
Please keep the following in mind:
1. Best Rates: We always show the lowest shipping rates available at the time of your order.
2. Customs Values: We declare the full value of your order on customs forms, as required by law.
3. Check Your Order: Please confirm your address and shipping service before checkout. Refunds and credits are not available for checkout errors.
Please double-check your information before finishing your order.

In shipping orders worldwide, we've learned a few tips and tricks for the best ways to ship things to just about anywhere internationally. So, we'd assemble them here to help you get what you need as quickly as possible with minimal headache and cost.

Do We Ship To Your Country?


International Shipping

U.S. Allies:
We will ship any order, except armor, to allies of the United States.

Taiwan (ROC), South Korea, and Pacific Rim nations:
Orders to these countries are reviewed on a case-by-case basis due to intellectual property concerns. We reserve the right to decline shipment to any country that conducts business with the PRC. Extended processing times may apply.

Prohibited Countries

China (PRC), Iran, North Korea:
We do not ship to these countries (including SARs and SEZs) or any destination restricted by the U.S. Department of State. Orders may be canceled at our discretion and may be subject to cancellation fees.

Russia:
We do not ship to Russia or any country where shipping is prohibited by the U.S. Department of State.


USPS First Class International: This is the lowest-cost method, with less predictable delivery times. For that reason, we recommend choosing another service when possible. We offer it in specific instances, so you have the power to choose what is best for your budget and your particular situation. If you need something quick and reliable with door-to-door tracking, we suggest FedEx. We have excellent rates on International Priority for orders under five lbs, and they arrive in most places worldwide in less than five days.


Customs/Duties
Import duties and customs charges are set by the destination country’s government.

Special Considerations
International Shipments invariably will travel a long way to get to you. While we take great care in packing your order, we always recommend minimizing the time in transit (quickest shipping method) to have the slightest chance of an issue on the way.

Ballistic Armor
Per ITAR (International Traffic in Arms Regulations), we will not export armor of any kind outside of the United States of America.

Freight Forwarders
We may hold any order placed through a freight forwarder for verification. We also reserve the right to cancel any order placed through a freight forwarder, including orders attempting to circumvent Qore Performance Shipping Policy.

The following fees may apply:

  • Verification Administration Fee: 25% of the checkout total for any order placed through a freight forwarder.

  • Intellectual Property Protection Fee: up to 100% of the checkout total for freight-forwarder orders suspected of ties to the People’s Republic of China (PRC).

Both fees may apply to the same order.

If you place an order through a freight forwarder for delivery to a prohibited country, we will email you to request verification information. Verification begins after we receive the requested information and may take up to two months from the date the order was placed.

If we cancel your order, we will deduct all transaction fees incurred and any applicable Verification Administration Fee and/or Intellectual Property Protection Fee before calculating your refund. Total deductions will not exceed the checkout total. Your refund may be zero, but you will not owe an additional balance. Applicable fees are retained if we cancel the order. Learn why transaction fees are retained.

Click here to download our International Shipping Clearance PDF