Shipping policy

Shipping

If you can add an item to your cart, it is in stock and shipping within 24-48 business hours! Note: As of April 2024, we are still experiencing record demand and shipping within 48 business hours of receipt for non-enterprise orders. We greatly apologize for any inconvenience. We are working to return to 24-business-hour shipping turnarounds ASAP as we rapidly expand our capacity to meet surging demand. Thank you for being so patient! 

Shipping should take a short time. We understand the importance of getting your items quickly and make every effort to process your order ASAP. We ship five days per week from our Knoxville, TN Headquarters. 

Click here if you have issues receiving your order, resolving tracking information, or other logistics issues.

FedEx
Generally speaking, in-stock orders ship the same day when received before 1200 ET, Monday through Friday. Orders received after 1200 ET will ship the following business day. FedEx is the fastest and most reliable way to receive your order from us. Using FedEx also gives us the most flexibility in being able to help you with any issues that might arise during transit.

USPS (current as of July 2025)
Generally speaking, in-stock orders ship within 48 hours, Monday through Friday. Orders received after 1200 ET will ship the following business day. We strongly encourage all customers to use USPS only if necessary (USPS is only on our website for APO/FPO/DPO customer use), as they continue (as of April 2024) to have delivery issues that started in 2020 and still need to be solved. As such, Qore Performance, Inc. is NOT RESPONSIBLE FOR ANY ISSUES WITH USPS SHIPMENTS and we cannot assist with USPS orders after they have left our building because USPS does not allow us to do this. We are only responsible for orders shipped using FedEx.

Occasionally, we have days when we have to ship large orders to our government and enterprise customers or an order that requires additional verification/follow-up on our end (incorrect or incomplete shipping addresses are the most common cause, especially with APO/FPO addresses). On those days and in those instances, some orders received before 1200 ET will ship the next shipping day or after we contact you. Please keep a close eye on your inbox until your order is received.
Orders will not ship on the following days:

  • Weekends
  • February (Presidents Day)
  • May (Memorial Day)
  • July 3, 4 (Independence Day)
  • September (Labor Day)
  • November (Thanksgiving Week)
  • December (Christmas/New Year's Week)

Orders can be placed 24/7/365.

We strongly encourage all of our customers to select FedEx as their shipping method. As of April 2025, USPS is still experiencing delays of one to three weeks on average, sometimes longer. Additionally, we've seen a significantly higher rate of lost and/or damaged deliveries from USPS compared to any other carrier. We have a strong partnership with FedEx that allows us to assist you more effectively should there be an issue with your shipment. Unfortunately, USPS does not offer similar tools for shipping partners as of July 2025.


APO/FPO:
We ship to any APO/FPO address every day. Please select USPS as your carrier during checkout, as the Postal Service is the only carrier that can ship to APO/FPO addresses. APO/FPO/DPO addresses are the only reason we provide USPS as a shipping option at all on our website due to the consistnecy and volume of delivery issues encoutered by customers.

International Shipping and Distributors:
Click here to find an international distributor in your country. We recommend selecting the fastest international FedEx shipping option your budget will allow, as this maximizes the chances of you getting your product in perfect condition with little or no complications.

Shipping Costs, Import Duties, Taxes:
We cannot control what carriers charge to ship packages and what sovereign governments levy as taxes and import duties. The shipping charges displayed in your cart during checkout represent the most cost-effective options available at that time. Unfortunately, we do not have any ability to change them or influence them as these costs are 100% controlled by the carriers and host nation governments. Last but certainly not least, we will not modify declared customs values for anyone under any circumstance. It is illegal, and you must take that issue up with your government, not us. Refunds and/or credits are not provided under any circumstance should corrections/updates/modifications need to be made to any part of the order information (i.e. billing/shipping address et al) and/or shipping service (i.e. FedEx selected for APO/FPO/DPO orders) to correct mistakes made by the customer during checkout. 

In shipping orders worldwide, we've learned a few tips and tricks for the best ways to ship things to just about anywhere internationally. So, we'd assemble them here to help you get what you need as quickly as possible with minimal headache and cost.

Do We Ship To Your Country?

U.S. Allies:
We will ship any order, except armor, to any ally of the United States of America.

Taiwan (ROC), South Korea and any Pacific Rim nation:  We internally review orders to these countries and ship on a case-by-case basis due to intellectual property theft issues. We reserve the right to not ship to any country that does business with the PRC at our sole discretion. Extended processing time may apply.

PROHIBITED COUNTRIES

China (PRC), Iran, North Korea:

We will not ship orders to these countries (including any SARs and SEZs) or any country where the United States Department of State has legally prohibited shipping under any circumstance. Qore Performance reserves the right to cancel any order bound for these countries at its sole and absolute discretion, and such cancellation may be subject to our Cancellation Fees.

Russia:

We will not ship orders to Russia or any country where legally prohibited by the United States Department of State under any circumstance.

 


USPS First Class International:  This is the cheapest method, but delivery time varies wildly. As such, we DO NOT recommend USPS First Class International. We offer it in specific instances, so you have the power to choose what is best for your budget and your particular situation. If you need something quick and reliable with door-to-door tracking, we suggest FedEx. We have excellent rates on International Priority for orders under five lbs, and they arrive in most places worldwide in less than five days.


Customs/Duties
We have no control over the Customs/Duties charged on import orders by other countries' governments.

Special Considerations
International Shipments invariably will travel a long way to get to you. While we take great care in packing your order, we always recommend minimizing the time in transit (quickest shipping method) to have the slightest chance of an issue on the way.

Ballistic Armor
Per ITAR (International Traffic in Arms Regulations), we will not export armor of any kind outside of the United States of America.

Freight Forwarders
We reserve the right to hold for verification or cancel and refund any order attempting to use a Freight Forwarding service designed to circumvent Qore Performance Shipping Policy. For orders placed via Freight Forwarder, we may hold forwarding services for verification and charge a 25% Verification Administration Fee and/or a 100% Intellectual Property Protection Fee for orders placed by Citizens of the PRC.

Suppose you have placed an order with us using a Freight Forwarder to a Prohibited Country. In that case, we will email you to begin the verification process. Verification may take up to two months from placing the order. We will begin the verification process once we receive your requested information.