"Forever IcePlate®" is our individual customer warranty. We've got your back. Our ongoing mission is to make great products for you and we stand behind them 100%. You have placed your trust in us and we take that trust seriously. Our job is ALWAYS helping you #StayFrosty®, and Forever IcePlate® does this while also making it easy to keep your kit fresh.
IcePlate® is fully warrantied against all manufacturer defects; if you notice any upon receipt, send us a photo or video and and we will repair or replace your IcePlate® at our expense.
|0-60 days from purchase : If IcePlate® breaks in any way under normal use (ie not dropped or otherwise incorrectly handled) and in original purchased configuration (unmodified in any way) we will replace it at our expense.
|60-180 days from purchase : If IcePlate® breaks under normal use (ie not dropped or otherwise incorrectly handled) and in original purchased configuration (not modified in any way) we will replace or repair it (at discretion of our technicians) at no charge! Shipping costs (both ways) are the responsibility of you, the customer.
|Beyond 180 days : You can purchase a replacement IcePlate® of the same generation (subject to availability) at a 50% discount in exchange for sending your broken IcePlate® back to Qore Performance®. If the same generation IcePlate® is not available, you can exchange your broken IcePlate® to purchase a more recent generation IcePlate® at a 25% discount.