How Drive Thru's Work: Should I take payment at the window or in person?
Payment methods are a hot topic these days, and for good reason: there are more options than ever, but figuring out what payment methods you should accept and how can be tricky, especially for QSR (Quick Serve Restaurant) Drive Thru operations. QSR operators new to the high speed drive thru game often ask us where they should take payments.
The answer is simple: accept credit cards/touchless (ApplePay or other app-based payment) payments In person via face to face line busting. Conduct your cash transactions at the window. Adding a dedicated payment person who accepts all forms (credit card, touchless, cash, gift card, etc.) provides another touch point for you and the customer, which is always good for business and relationship building.
Leave a comment