Jobs in Virginia: Customer Support and Relationship Manager

1. Are you a strong, diligent, extrovert with a natural sense of urgency who is energized by relentlessly evangelizing our cause and solving problems for people?
2. Do you have an uncanny ability to figure out what the customer actually wants (and they didn’t even know they wanted)?
3. Are you capable of being a total team player who can operate independently while in the field?
4. Do you have experience and/or a network for selling into large, Fortune 1000-type companies or into any one of the following industries: military, law enforcement, occupational safety, personal devices (iPads), aviation, outdoor/fitness?
5. Are you an expert at building long term relationships and large, functional networks?

No formal education or experience is required
An ideal candidate must be well-read (or "listened"), a voracious learner, have excellent writing skills, be disciplined and diligent in the execution of their tasks, be able to travel frequently, and have exceptional judgment and discretion.

The Job

• Answer and resolve inbound customer inquiries (video, email, LiveChat, phone, etc.): sales, information, questions, warranty, etc.
• Develop, nurture, harvest deep relationships with existing customers across all lines of business and new customers as they join, ensuring optimal QPI experience
• Open new International Distributors as approved
• Open new enterprise accounts as approved
• Monitor third party sales portals (B2B) and Distributor websites to ensure merchandising is correct and up-to-date. 
• Disseminate relevant merchandising assets to Distributors to ensure websites are always current
• Follow-up on in-bound international distributor and enterprise leads
• Schedule time for Training Specialist to visit live, provide training/support
• Generate new content based on in-bound customer questions
• Work with UX/UI Designer to update website to improve customer experience, Conversion Rate based on customer communications
• Work with Videographer/Photographer to get content from existing customers
• Compliance audit distributor websites, communications, coach up distributors accordingly to maintain brand standards

How we will measure success

• sales growth
• referral business
• Conversion Rate growth
• inbound traffic generation, growth
• customer complaints/satisfaction 
• reviews
• profitability
• lead generation/closure rate
• active lead pool
• customer feedback
• YOY account performance
• market penetration (new and existing)

Think you have a better way?
We DEFINITELY want to hear from you.

Big advantage if you have a background in any of the following:
Military, Law Enforcement, Wild land Firefighter, First Responder/EMT, SAR/CSAR, Backpacking/Hiking, Mountaineering/Climbing, Outdoors, Travel, QSR/Food Service, Consumer Electronics, Crossfit, Running/Marathons/Ultras, Combative's/D-TAC, Shopify, ERP software, Pilot's License, Crossfit Certifications (or similar/equivalent), Hunting, Marksmanship/Firearms proficiency

Click here to learn more about our recruiting process and working at Qore Performance.

Position-specific Requirements

• Minimum two years experience at least one of the following sales or customer service channels: military, law enforcement, HSE/OSHA enterprise safety, outdoor (backpacking, hiking, hunting, water sports, etc.), EDC, luxury travel/hospitality, aviation, GSE, physical fitness
• Proven ability to implement a sales, customer service, or training program
• References who can verify your sales/service track record (more = better)
• Team player mindset

Ideal, but Optional

Existing customer network in any one or more of the aforementioned areas: enterprise, consumer electronics, OSHA/industrial safety, Fortune 1000, military, law enforcement

Company Requirements

• All candidates must have the legal ability to work in the USA without sponsorship
• Ability to clearly communicate in a fast-paced work environment
• Ability to pass a background check and drug test
• Ability to perform physical tasks required of the job

Work location: Qore Performance® Headquarters in Sterling, VA

Please submit a condensed resume and an expression of interest for review. Work location: Sterling, VA. 

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